Orders and deliveries
How can I know if my order has been placed correctly? Immediately after payment has been made and your order has been recorded correctly, you will receive an email confirming your order.
When will I receive my order? Shipment to the Iberian Peninsula and the Balearic Islands takes approximately 72 hours after the payment has been confirmed. In the case of shipment to the Canary Islands, Ceuta and Melilla, as well as international orders, it may take a few more days, depending on the distance from our warehouse in Montcada i Reixac, Barcelona, to the delivery address of the order and the time at which the order is placed. We are not responsible for possible delays in delivery caused by the courier service.
Who brings the order to my house? The order will be delivered to the requested address by the courier company TNT Express.
What happens if the courier comes to my house and I am not at home? On collecting the order from our warehouse, the courier will send an SMS to your mobile number indicating the day of delivery. If you think you are not going to be at home, they will provide you with a phone number to arrange an appointment. However, if the courier goes and you are not at your home, they will leave you a note telling you to contact them to reschedule the delivery.
What are the shipping costs of my order? Transportation costs vary depending on the area, and if the order exceeds 20 Euros the shipping is free, except for delivery to the Canary Islands, Ceuta, Melilla and international destinations.
The Canary Islands, Ceuta and Melilla are not part of the customs territory of the EU, so shipment may be subject to taxes and/or customs duties. In most cases, fees are charged at the time of delivery of the package, although you may receive a notice by mail asking you to go personally to pay the fee in order to receive your package. The amount of fees may vary according to the weight/value of the package. In the case of delivery to the Canary Islands, Ceuta and Melilla, BETER includes the cost of the export SAD in the product delivery. The recipient must pay the Import SAD and IGIC (a Spanish tax applied in the Canary Islands).
The following shipping conditions are applied:
- Delivery is made by courier service.
- Shipping costs include Value Added Tax (VAT) in all cases, but no other tax, fee, duty or charge.
- Shipping is understood as the delivery of goods to the home or to the address specified during the process of ordering, delivery zones being restricted to those listed above.
- BETER delivers orders to the courier within a maximum period of 72 hours in the Iberian Peninsula. We are not responsible for possible delays in delivery caused by the courier